Informativa sui rimborsi
Last updated: September 26, 2026
At far11ven, operated by f11 clothing, we sell made-to-order apparel fulfilled through our production partner, Gelato.
1. Change-of-Mind Returns
We do not offer voluntary returns or exchanges beyond those required by applicable law.
Where statutory withdrawal rights apply, customers may withdraw from their purchase within the legally required period. Eligible EU consumers generally have 14 days after receiving their goods to withdraw, subject to applicable exceptions.
Contact support@far11ven.com to initiate a return or withdrawal.
2. Made-to-Order Products
Our products are produced after an order is placed. Made-to-order production alone does not automatically exclude statutory withdrawal rights.
Exceptions may apply to goods made to the customer's specifications or clearly personalized, where permitted by applicable law.
3. Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or incorrect, email support@far11ven.com with your order number, a description of the issue, and photographs where applicable.
We will review your claim and provide an appropriate remedy, such as a replacement, repair, or refund, as required by applicable law.
We will handle return shipping costs for confirmed defective or incorrect items in accordance with applicable law.
4. How to Request a Return
Email support@far11ven.com with your order number and reason for the request.
Please wait for return instructions before sending any item back. We will provide the applicable return address and instructions.
5. Return Shipping
For eligible change-of-mind returns, customers are responsible for direct return shipping costs where permitted by law and properly disclosed before purchase.
For defective, damaged, or incorrectly supplied products, return costs will be handled in accordance with applicable consumer law.
6. Refund Processing
Approved refunds will generally be issued to the original payment method, unless otherwise agreed or required by law.
We will comply with applicable statutory refund deadlines. Where legally permitted, we may wait until returned goods or evidence of dispatch is received before issuing a refund.
7. Order Cancellations
Contact support@far11ven.com immediately if you wish to cancel an order.
We will attempt to stop production or fulfillment where possible. Once an order enters production or has shipped, cancellation may no longer be operationally possible.
This does not limit any statutory cancellation or withdrawal rights.
8. Statutory Rights
Nothing in this policy excludes or limits consumer rights that cannot legally be excluded or limited.
Customers retain the mandatory consumer rights applicable to their purchases under the laws governing their transactions.
9. Contact Information
Business name: f11 clothing
Brand: far11ven
Business operator: Kushal Bhalaik, sole proprietor
Business location: Shimla, Himachal Pradesh, India
Customer support: support@far11ven.com