Informativa sulle spedizioni

Last updated: September 26, 2026

At far11ven, operated by f11 clothing, our apparel is made to order and fulfilled through our production partner, Gelato.

We ship to supported destinations worldwide, subject to product availability and shipping service coverage.

1. Order Processing and Production

Our products are made to order after you place your purchase.

Production times vary depending on the product, design, availability, and fulfillment location.

Orders are generally sent for production after payment is confirmed. Production times are separate from shipping and delivery times.

We will notify you if a significant issue affects the processing of your order.

2. Shipping Destinations

We offer shipping to destinations supported by our store and fulfillment partners.

Available shipping destinations and methods are displayed during checkout.

Shipping availability may vary depending on the product and destination.

3. Shipping Costs

Shipping charges are calculated and displayed at checkout based on the order, destination, and available shipping options.

Any applicable shipping charges will be shown before you complete your purchase.

Shipping rates and available services may change depending on destination, carrier, and fulfillment arrangements.

4. Estimated Delivery Times

Estimated delivery times, where available, are displayed during checkout or communicated in your order confirmation.

Delivery estimates are not guaranteed unless expressly stated otherwise or required by applicable law.

Actual delivery times may vary due to production schedules, carrier operations, customs processing, weather, public holidays, or other circumstances beyond our reasonable control.

Production time is separate from transit time.

5. Order Tracking

Where tracking is available, tracking details will be provided through shipping notifications or other order communications.

Tracking information may take some time to become available after an order has been dispatched.

Please allow reasonable time for tracking information to update.

6. Customs, Duties and Import Taxes

International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country.

Unless expressly stated otherwise at checkout, customers are responsible for applicable import duties, taxes, and customs charges where permitted by law.

Customs clearance procedures may cause delivery delays that are outside our control.

Customers are responsible for providing accurate delivery and customs information where required.

7. Incorrect Addresses and Failed Deliveries

Please ensure that your shipping address and contact details are accurate when placing your order.

If you notice an error, contact support@far11ven.com as soon as possible.

We will attempt to correct address errors where production and fulfillment status permit.

Once an order has entered production or been dispatched, changes may no longer be possible.

Additional shipping charges may apply to reshipments resulting from incorrect addresses or failed delivery attempts, where permitted by law.

8. Lost, Damaged or Incorrect Shipments

If your order is lost, arrives damaged, or contains an incorrect item, contact support@far11ven.com with your order number and a description of the issue.

Please include photographs where applicable.

We will investigate the issue with our fulfillment or shipping partners and arrange an appropriate remedy in accordance with applicable law.

Nothing in this policy limits your statutory consumer rights concerning delivery, refunds, or defective products.